Mostplay Live's Privacy Policy — Your data is our responsibility

1 Introduction & Commitment

Mostplay Live is a trusted name in Bangladesh's online betting space. We believe your personal information is your most valuable asset. This Privacy Policy ("Policy") explains how Mostplay Live collects your data, how it is used, who it is shared with, and how it is kept secure.

This Policy applies to the Mostplay Live website, mobile app, and all digital platforms. By using our services, you are considered to have accepted this Privacy Policy. We strongly encourage you to read it carefully before registering.

Mostplay Live is committed to providing a safe and comfortable experience on our platform. Our Privacy Policy has been crafted with full transparency and accountability in mind.

2 What Information We Collect

Mostplay Live collects various types of information from you. This data is collected solely for service purposes — to provide you with a better experience and to ensure the security of the platform.

Mostplay Live only collects information that is strictly necessary — nothing more. No additional data will be collected without your consent.

3 Use of Information

Mostplay Live uses the information it collects for the following purposes. Each purpose is fully lawful and aimed at improving your experience:

• Account Creation & Management: To complete the registration process and keep your account active.
• Identity Verification (KYC): To verify your age and identity, as required by law.
• Payment Processing: For processing deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Promotional Offer: To send you personalized bonuses and offers based on your betting activity.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Legal Compliance: Retaining data necessary to comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve the platform.

4 Data Sharing & Disclosure

Mostplay Live never sells your personal data. However, it may be shared in a limited number of circumstances:

• Payment Service Providers: Only the information required to complete transactions is shared with bKash, Nagad, or Rocket.
• Law Enforcement: Certain information may be disclosed when required by a court order or legal obligation.
• Security Verification Service: With authorized identity verification agencies to complete the KYC process.
• Technology Partners: Technology service providers essential to platform operations who adhere to the same privacy standards.

In all such cases, Mostplay Live ensures that the receiving party adheres to appropriate security standards. The amount of data shared is always kept to a minimum.

5 Data Protection Measures

Mostplay Live employs industry-leading technology to protect your data. Our security infrastructure is multi-layered:

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — it is secured using bcrypt hashing.
• Two-Factor Authentication (2FA): OTP verification is mandatory for login and withdrawals.
• Firewall & Intrusion Detection: A 24/7 active system that keeps our servers protected against external threats.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Backup: All data is stored on secure backup servers.

Please note — no one can guarantee 100% security on the internet. It is equally important to stay vigilant on your end: use a strong password and never share your login credentials.

6 Cookie & Tracking Policy

Mostplay Live uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. Used to maintain login sessions.
• Performance Cookies: Collects anonymous data to understand how well the website is performing.
• Functionality Cookies: To remember your language preferences and other settings.

You can disable cookies through your browser settings, though doing so may affect the functionality of some features.

7 Your Data Rights

As a Mostplay Live user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your personal data after your account is closed.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You may request a copy of your data in a specified format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

Mostplay Live will process your request within 30 days of receipt. Some requests may be partially fulfilled due to legal retention obligations.

8 Data Retention Period

Mostplay Live does not retain your data indefinitely. Retention periods are defined based on the type of information:

• Account Information: For the duration of active account use and up to 5 years after closure.
• KYC Documents: A minimum of 5 years as required by law.
• Transaction Records: Up to 7 years as required by financial regulations.
• Betting History: Up to 3 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period expires, Mostplay Live securely deletes or anonymizes the data. No information is kept longer than necessary.

9 Child & Minor Protection

Mostplay Live is strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

Age is verified at registration, and identity verification is mandatory during the KYC process to confirm age. If we become aware that a minor has registered, their account will be immediately suspended and any collected data will be deleted.

10 Changes to the Privacy Policy

Mostplay Live may update this Privacy Policy as needed — due to legal changes, the introduction of new services, or security improvements.

In the event of significant changes, we will:

• We will send a notice to your registered email
• We will display a notification on the platform
• We will note the update date on this page

Continued use of the service after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Mostplay Live takes every concern seriously and works to resolve it promptly.

• Email: support@mostplaylive.net
• Live Chat: Log in to the platform and use our 24/7 live chat support
• Response Time: You will typically receive a response within 24 hours

We respect your privacy and earning your trust is our goal. Mostplay Live is always here for you.